Frequently Asked Questions

• Q1.
  What is the difference between Korokan and Yugetsusanso?

  Yugetsusanso is a traditional Japanese inn (ryokan) featuring a buffet-style restaurant for your meals. Korokan is an 8-story modern facility. The standard meal plan consists of a Kaiseki course served in your room. (For western rooms, Kaiseki courses will be served in the restaurant.) *As the 2 buildings are connected, you should be able to enjoy a full hot-springs tour at our facility alone.

• Q2.
  Until what time do you take reservations by phone?

  We take reservations between the hours of 9 am and 6 pm.
  For inquiries and reservations for Korokan, please dial: +81-78-903-2255
  For inquiries and reservations for Yugetsusanso, please dial: +81-78-904-0366

• Q3.
  What time is check-in and check-out?

  [Korokan] Check-in: 3 to 7 pm / Check-out: 12 pm.
  [Yugetsusanso] Check-in: 3 to 7 pm / Check-out: 10 am. *Separate times may apply depending on your accommodation plan.

• Q4.
  Is it possible to check my luggage or car in advance when arriving early?

  Yes. However, you will not be able to check into your room until 3 pm. During this time, please feel free to relax at our lobby or explore the surrounding area.

• Q5.
  Do you accept payments by credit card?

  Yes. We accept most types of credit cards. (VISA, JCB, American Express, Diner's Club, UC, DC, NICOS, OMC, UnionPay, etc.)
  *Please be aware that payments will be charged as one lump sum.

• Q6.
  Do you offer a free shuttle bus?

  Yes, we do. Please give us a call when you have arrived at Arima Onsen Station - the nearest station to us - or the Arima Onsen Bus Stop. We will send out a mini-bus to come and pick you up at this time.
  For guests staying at Korokan, please dial: 078-903-5503 / For guests staying at Yugetsusanso, please dial: 078-904-1737

• Q7.
  How long does it take when walking from the nearest station or bus stop?

  Around 10 minutes on foot.

• Q8.
  Do your private baths cost money?

  Private baths can be reserved in 40-minute blocks for an additional 2,200 yen (tax included).

• Q9.
  Please tell me the difference in times and types of private baths.

  You can select from the following times: 3:30 pm, 4:30 pm, 5:30 pm, 6:30 pm, 7:30 pm, 8:30 pm, 9:30 pm, 10:30 pm. We offer 3 types: Cave, Japanese Cypress, and Wine.

• Q10.
  Is it possible to only use your baths?

  Unfortunately, our baths are not available for use outside of our plans. Please reserve a set bath-and-meal plan for your visit.

• Q11.
  Can guests with tattoos enter the baths?

  If you have a tatto, it is not possible to enter the baths. However, guests covering it with sticker could enter.

• Q12.
  Do you have any regular holidays?

  For daytime One-Day courses, we are open on weekends and holidays. Holidays for our accommodation facilities are not fixed. (Please contact us by phone for details.)

• Q13.
  Do you offer special meals for customers with food allergies?

  It is possible to change the ingredients used in your meal. However, we may not be able to respond completely to requests when trace amounts of an allergen are contained in a seasoning, etc. Please notify us of your requirements when making your reservation.

• Q14.
  Do you have a parking area? Does it cost money?

  We offer free parking to guests using the Gekkoen facilities.

• Q15.
  Do you have WiFi in your facilities?

  WiFi is available in the lobby and guest rooms.